Customers & watch records
Keep contact details, addresses and watch information together. Connect a customer's enquiries and jobs without starting the record again each time.
BUILT FOR THE BENCH
Your workshop,
in working order.
The care you give a watch deserves a workshop that runs just as well. Keep every enquiry, photo, decision, service step and invoice connected to the watch and its customer.
For independent watchmakers and small workshops.
AN EXAMPLE AT THE BENCH
Every detail, with the job.
JOB 0042Ready for collection
Automatic wristwatch
Service & running assessment
- Customer
- Alex Morgan
- Storage
- Safe A · Tray 04
- Final test
- Completed
Job history
- Watch receivedCondition and storage recorded
- Quote approvedCustomer decision kept with the job
- Service & final testWork and results recorded
- Invoice issuedHandover ready to arrange
A history for every watch
Keep the watch record beyond a single job.
A place for every detail
Connect enquiries, findings and conversations.
A clearer next step
Follow each job from receipt through service and handover.
THE WORKSHOP, CONNECTED
Less searching. More time at the bench.
A customer's call, a watch in the safe, a quote awaiting a reply. Bring the moving parts of your workshop into one place, through to payment and handover.
Enquiries without the friction
Capture the problem while you're on the phone or at the counter. Add the reference, calibre and other watch details as you learn more.
Receipt & storage
Record the watch's arrival, create its job and assign a storage location. Keep a history of location changes as it moves through the workshop.
Photos, assessment & tests
Capture condition and work photos, record findings, and keep initial and final test results alongside the job.
Quotes with the detail intact
Build structured quotes from a reusable product catalogue. Distinguish fixed, indicative and to-be-confirmed prices, and preserve the quote once sent.
Service through handover
Record service notes, parts and tasks, manage additional work, issue invoices and record payment, collection or dispatch. Customer decisions and messages stay with the job.
FROM FIRST CALL TO HANDOVER
Built around the way work arrives.
Start with what you know. Add the detail as the watch moves from enquiry to your bench.
Take the enquiry
Add the customer, the reported problem and the watch details you have. Full identification can follow.
Receive the watch
Record arrival and storage, then open the job. Keep the physical watch connected to its record.
Assess & quote
Capture findings, record initial tests where useful, and build a clear proposal for the work.
Complete & hand over
Record service work and final tests, send an invoice and document payment, collection or dispatch. Secure links let customers review decisions without an account.
CARE FOR THE RECORD, TOO
Workshop records deserve proper boundaries.
Separate workshop data
Workshop access is checked against membership, with database-level separation between businesses.
Controlled customer access
Customer links are scoped to the record or action shared with them. Internal workshop notes stay internal.
A record of the decision
Sent quotes are preserved. Customer acceptance and decline are recorded, with an activity history for the job.
GROWING WITH THE WORKSHOP
A focused start. A longer view.
Available in the current product
Customers and watches, enquiries, receipt and storage, photos, assessments, quotes and approvals, service records, testing, invoicing, customer payments and handover.
Planned next
Direct Microsoft 365 and Gmail inbox connections and further warranty follow-up tools. These are not available today.
Planned features are still in development and are not included as available capabilities. Release dates have not been announced.
ACCESS & PLANS
A considered start for your workshop.
Start with the free Hobby plan: one user and two new service jobs each calendar month. Workshop and Workshop Pro are managed plans; paid checkout is not available online yet.
New workshop registration is currently closed. Existing users can sign in to their workshop.
BEFORE YOU GET STARTED
A few practical questions.
Who is HoroBench for?
Independent watchmakers and small workshops that want customer and watch records, photographs, service work, quotes, invoices and conversations in one place.
Do I need every watch detail to create an enquiry?
No. Start with the customer and the problem they report. Add watch identification and technical details as they become available, then record receipt when the watch arrives.
Does my customer need a HoroBench account?
No. Customers can review quotes, additional work, shared photos and invoices through secure links. They can respond or pay an eligible invoice without creating an account.
Can I use it on a phone or tablet?
HoroBench runs in a web browser and its layouts adapt to smaller screens. You can open it at the counter, at your desk or alongside the bench without installing a separate app.
Does it handle invoicing, payments and shipping?
Yes. You can issue invoices, record payments, and record collection or dispatch. Workshops with a configured Stripe connection can offer an online invoice payment link. Shipping is recorded, not booked with a carrier.
Does it connect to my Microsoft 365 or Gmail inbox?
Direct Microsoft 365 and Gmail connections are planned, but are not currently available. Customer messaging in HoroBench uses the platform's email service and keeps those conversations with the job.
How much does HoroBench cost?
Hobby is free, with one user and two new service jobs per calendar month. Workshop and Workshop Pro have additional capacity, but online paid checkout is not available. Contact us to discuss a managed plan.
Can I take my workshop data with me?
An authorised workshop user can export core workshop records as a JSON file from Settings. Contact us if you need help with other records or account closure.